Top 7 Tenant Complaints and Solutions

When you own some rental property, you will occasionally have to deal with tenant complaints. No matter how well we screen tenants and no matter how good your property management is, you will get complaints.

The more of these complaints you can solve before they become full-blown problems, the more satisfied your tenants will be. After all, we want our tenants to remain in our properties and continue paying rent while feeling good about their rental.

That’s why it pays (literally!) to learn about these top 7 tenant complaints and solutions.

1. No Hot Water

The priority for your tenants is that the water heater is producing hot water. After all, it’s unpleasant to brush your teeth or take a shower with lukewarm or cold water.

Solution: Check the water heater and thermostat to make sure they are both set too high. If that doesn’t work, have the tenant call the landlord.

2. Noisy Neighbors

If the walls are too thin, your tenants will hear every noise their neighbors make. This can include everything from children crying to people having fun.

Solution: Have the tenant talk to their neighbor to see if they can agree on noise levels. If that doesn’t work, refer them to the city’s noise ordinance.

3. No Security Lights

Tenants will call you when it starts getting dark outside and they feel unsafe walking to their car or the building. Install some lighting backups and provide tenants with a key for the light outside their unit.

Solution: Install security lights around the property and make sure they are working properly.

4. Cluttered Yard

If the yard is cluttered with trash, old furniture, or other debris, it will be an eyesore for your tenant.

Solution: Make sure all yard maintenance is being done regularly and also make sure that the tenant is not storing any personal belongings in the yard.

5. No Parking

If the property doesn’t have enough parking spaces, your tenant will get mad. They might be complaining because they have to park too far away or they might be getting parking tickets.

Solution: Assign a parking spot to each tenant and make sure they are aware of it when they sign the lease. If there is an overflow of cars, put up signs for no parking.

6. Dirty Condo

If the condo is not being kept clean, your tenant will complain to you about that too.

Solution: Inspect the condo regularly and have it cleaned before your tenant moves in if needed. Make sure that the condo is cleaned before every move-out.

7. Pet Complaints

If the tenant has a pet and they are not following the rules that you have set, they will complain to you about it. The pet can be making too much noise, or the pet is not being cleaned up after.

Solution: Make sure you have a pet policy in your lease.

Conclusion

These are the top 7 tenant complaints and solutions. By knowing about them, you can head off any potential problems and keep your tenants happy. If you find any difficulty in handling tenants, you should consider hiring a property management company. They will help you to resolve the tenant complaints and issues quickly.