When selecting a management company all sorts of burning questions arise. Each community is unique with its own requirements, desires, and challenges.

Below are some of the most popular (and even a few uncommon) FAQ questions we’ve received. We encourage you to review the FAQ questions to see if any standout and apply to your situation.

Have a question that wasn’t answered? Please ask, we’re here to help!

Why would we hire a management company for my community?

A management company can provide a wealth of knowledge and expertise for all aspects related to a community, while Board Members typically don’t have this expertise. We serve as the go-to-source and coordinator for all legal, maintenance, vendors, and finance needs. A management company is a neutral resource that only has the intention of providing a healthy and thriving community for homeowners.

Point blank, what value do you provide board members? What is in it for them to hire you?

Most board members have little expertise when it comes to managing an entire community and little time to learn the ropes without it becoming a part-time job. We give board members their time back and the assistance they need. We are YOUR right-hand man for anything related to the community for day-to-day operations.

Say we hire you, what work do I still have to do as a board member?

As a board member, you will still set policies and regulations, while we enforce them. We also help in creating any necessary policies to ensure your community runs smoothly and successfully.

If I turn over the management of my association to a company, or transfer companies what visibility and control can I expect to have as a board member?

You will have full control and visibility into all aspects of your community. We prepare regular reports with detailed information for you to be able to monitor all financial activity, compliance related items, and maintenance activity.

We are a new community and haven’t a clue what to do, can you help us learn the ropes?

Absolutely! We will guide you through the entire process, from start to finish.

What level of communication can I expect? Either when I reach out, or in general.

We have a 1 business day communication guarantee. We don’t expect our clients to be waiting on us, we are here when it counts, or really… we are always here!

What are the fees for your service? What additional fees should I be expecting that is not covered under contract?

Each community we manage is completely unique. Being so, our fees are completely customizable for each association and will only change when your needs change. You can expect to never see a bunch of extra fees from us. We will deliver transparent pricing if you’d like to add on additional services at any point in time.

What is included in your proposal?

We take a consultative approach with our proposals; you will find in each personalized proposal:

• A section that discusses the unique goals and objectives of the community, why they are looking for management or new management.
• A section on our personalized solution to meet those goals and objectives.
• Based on the personalized solution a table with the fee schedule per month, per home, is detailed, along with optional add-on services that might be beneficial for the community to consider.
• Finally, a section on next steps for transitioning management and what that timeline entails.

Who will be managing my community? Who are the key players?

Each community will be assigned to a community manager as their main point of contact for the Board and homeowners. Each community manager is certified through CAI and has been with RCM for at least 7 years. The other key players at RCM, who are there to support the role of our community managers and are committed to ensuring your homeowners have a positive experience always, are also there when help is needed for maintenance, financial questions or general inquiries!

What resources do you provide homeowners?

We provide all homeowners a personalized portal per community to pay dues, set recurring payments, view account history, access association governing documents, review the community calendar of events and submit Architectural change requests.

What is the process for becoming a client?

If you’re interested in RCM, we will set up a time to meet with the Board. During this time, we will review your community and discuss any past, present, future pains. We will then prepare a customized proposal and meet with the Board to review if this aligns with their objectives and budget.

What does the onboarding process look like? And how does it affect the board and homeowners?

Once the contract is signed we will begin the transfer of management with a kick off meeting to introduce relevant personnel and begin any preliminary project activities.

30-45 days prior to your start date, we will coordinate the transfer of community records.

15-30 days prior to start date a mailing will be sent to homeowners introducing Revelation Community Management, including contact information and any pertinent information to ensure a smooth transition.

Prior to start, we will work with you to be fully operational on the start date to ensure violations, collections and homeowner matters can be quickly addressed.

How do you help keep or raise the aesthetics of our property to the standards we desire or require?

We have several valued vendors available for property maintenance. These are skilled workers that will assess the property and make recommendations for bringing the property up to code or enhancing the current look and feel of the property. We will pull together a full budget plan based on your needs and desires for your property.

What is the process for submitting a maintenance request?

Board members and homeowners may submit requests via the community portal website or through emailing our office.

How do you help in an emergency? What do I do if I have an emergency?

Our emergency maintenance staff is available 24/7 and is just a call away. By leaving a voice message on our emergency number, a member of the maintenance staff will be immediately notified and paged. They will return any emergency maintenance calls right away and will then proceed with the proper resolution.

Do you use your own vendors, or can we request a specific one?

We keep the highest quality vendors on hand for any work that may be required. You can also use your own vendors if you prefer. The only requirement is that all vendors must be properly insured to protect the interest of both the Association and RCM.

How do you handle large repair and contract quotes and the management of those vendors? What is board involvement?

We will provide 2-3 quotes per job and manage the entire process from start to finish. The board only needs to approve the quote.

Do you offer ongoing education to understand the latest trends in managing homeowner associations?

Absolutely! That is one of the benefits for going with a management company, we keep up on the latest so you don’t have to. We will often provide recommendations to the Board based on these latest trends.

What types of properties do you manage?

Our specialty is exclusive communities that are looking for a white-glove service, without the expensive price tag.

Do you do anything special for homeowners other than billing them for assessments or sending notice letters?

We’ve found that communication is key. We offer a variety of customized communication packages that can drastically improve your community and homeowner experience. We’ve also found that organizing community events goes far in bridging relationships between homeowners and helping to establish a strong community environment. We thoroughly encourage this and will facilitate on behalf of the board.

How do you facilitate a homeowner sale? Or foreclosure?

Upon the occurrence of these events, each new owner is mailed a welcome packet with information about your community.

If we have legal issues, can we lean how you for assistance?

Absolutely! We will assist in all legal efforts using your preferred legal guidance or council that we recommend.

Our budget is out of control and we aren’t sure what to do. You’re just another expense, so how could you help?

A management company has the expertise and resources on staff to pull together a strong, scalable plan to get any community on track with finances. Our expertise in this situation might be another expense, but without that, your community progress might slow down or stall altogether.

Our homeowners complain a lot. About each other, rules, and a magnitude of other things. What do we do?

Sometimes this happens. We have the benefit of being a neutral third-party versus a neighbor, so associations lean on us to execute on policies in an unbiased manner.

I love my neighbors! We all like to get together and have fun. But planning is a headache. Can you lean on you to help?

Absolutely! We LOVE facilitating community events. We will take care of the communication and planning, you just have the fun.

I love animals, but sometimes homeowners don’t take proper care of them at my community, such as constant barking or leaving their waste behind for others to clean up. Have you resolved a similar situation before?

We are huge animal advocates, but unfortunately, we also know all too well that some owners lack consideration for their fellow neighbors when it comes to their pets. We will mediate these types of situation and ensure all homeowners are following the policies set forth by the board.